Questions are grouped below under five main categories. Click on a category to see the list of questions. If you are unable to find your answer here, please contact us.
Yes! Westfield Gift Cards are a gift of indulgence. They open doors to thousands of shopping experiences in Westfield shopping centres all around Australia. They're ideal for any occasion from birthdays and anniversaries, to Christmas, Mother's Day, Valentine's Day... even weddings and graduations!
Westfield Gift Cards are great to receive:
Gift Card is accepted at over 6,000 participating stores at Westfield Shopping Centres across Australia - from department stores to fashion stores, cinemas , restaurants, book stores and much, much more!
The Westfield Gift Card program is open to all retailers within Westfield Shopping Centres in Australia. However, retailers at Westfield Shopping Centres are under no obligation to participate in the Westfield Gift Card program. Participation is purely voluntary. Participating retailers may exit the Westfield Gift Card program at any time at their sole discretion.
Please consult the list of participating retailers prior to purchase.
A Westfield Gift Card expires 12 months from the date of activation.
Westfield Gift Cards are available for purchase online or at the Concierge Desk of any Westfield Shopping Centre in Australia.
Westfield Gift Cards can be loaded with values from $10 to $995.
Online payment can be made by American Express, Visa or Mastercard. When purchasing a Westfield Gift Card from a Concierge Desk, payment may be made by American Express*, Visa, Mastercard, EFTPOS or cash. Corporate customers should review corporate payment options.
*American Express currently accepted at Bondi Junction, Chatswood, Southland, Parramatta, Sydney Central, Centrepoint, Bay City, Fountain Gate, Garden City, Miranda, Woden and Carindale
No. The Westfield Gift Card can only be loaded with value once, at the time of purchase.
Westfield Gift Cards are not refundable. You should treat your Westfield Gift Card as if it was cash.
Your card will be activated automatically when it is issued by Westfield. It is ready to use as soon as you receive it.
Your Westfield Gift Card can be used repeatedly until the value of the card has been used (or the card has expired). For purchases greater than the remaining card balance, participating retailers may accept supplemental forms of payment, but this is subject to the policies of the individual retailer. Please consult the participating retailer for more information.
Some retailers do allow using more than one payment type to pay for an item
Please check with the retailer at point of purchase, as acceptance is subject to the policies of the individual retailer.
No. The Gift Card cannot be exchanged for cash.
No. The Gift Card can be used for making purchases only.
Yes, Westfield Gift Cards can be redeemed on westfield.com.au. They can also be redeemed in a Westfield Shopping Centre.
The quickest and easiest way is to check your balance online. You can also call the Gift Card Help Line on 1300 790 292, or visit the Concierge Desk at any Westfield Shopping Centre.
Your PIN number is shown on the back of your card. Your PIN number is the 4-digit number on the right hand side. Your card number and reference number are shown on the back of your card. Your gift card number is the 18-digit number and your reference number is the 4-digit number in the middle.
Simply call the Gift Card Help Line on 1300 790 292 or visit the Concierge Desk at your nearest Westfield Shopping Centre for assistance.
Yes. Westfield guarantees the security of your information online, see Shop with Confidence for more information.
Yes. When you check your balance online you will also receive a list of your transactions.
You cannot check your balance at individual retailers. However, balance enquiries can be made online and at all Westfield Concierge Desks.
Lost or stolen Gift Cards will be replaced if a customer can provide an original receipt and card reference number (conditions apply). Damaged Gift Cards will be replaced upon presentation of the damaged card. Please call the Gift Card Help Line on 1300 790 292 or visit the Concierge Desk at your nearest Westfield Shopping Centre for assistance.
The gift card will be activated by 2 business days of successful completion of the self-activation process at http://westfieldgiftcards.com.au/grabngo
You can check the activation of your gift card at http://westfieldgiftcards.com.auor by calling 1300 790 292 & following the prompts.
The gift card will be activated within 2 business days of successful completion of the self-activation process at http://westfieldgiftcards.com.au/giftcard/grabngo
An invoice will be sent to the email address provided after successful confirmation of the activation.
Please email the Gift Card Office giftcards@au.westfield.com with the gift card number & reference number.
Please email the Gift Card Office giftcards@au.westfield.com with the gift card number & reference number. We may be able to assist by issuing a copy.
Unfortunately once the gift card activation has been set in process we are not able to amend $ amounts placed on a gift card.
You can activate up to 5 gift cards in any one transaction.
You will need to provide the gift card number, the card reference number (these can be found on the reverse of the gift card) your payment details, billing address, contact phone number & email address.
The reference number can be found on reverse of your gift card. It is an 18 digit number.
The reference number can be found on the reverse of your gift card. It is a 4 digit number.
Self activated gift cards are only avialable during the christmas period.
You can activate the self-activating gift card & the Westfield Red gift card online.
Unfortunately XS by Westfield or a Westfield gift card from Australia Post online cannot be activated via this channel.
Please visit http://westfieldgiftcards.com.au or call 1300 790 292 and follow the prompts.
Please visit http://westfieldgiftcards.com.au or call 1300 790 292 and follow the prompts.
No, the gift card is set up to accept credit once only when it is first activated.
No, the gift card is set up to accept credit once only when it is first activated.
Please refer to the Westfield Privacy Policy
The gift card can only be activated online using a Visa, Mastercard or Amex credit card.
You can place any amount from $10 to $995 on your gift card.
The gift card can be used within any Westfield Shopping Centre Australia wide, and at www.westfield.com.au
Westfield Group