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Frequently Asked Questions


General

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If I encounter difficulties processing an order on the site, what do I do?
 
At what stores can I use the Westfield and XS Gift Card?
 
Why can't I use my Gift Card at some Westfield stores?
 
Does a Gift Card expire?
 
Where can I buy a Gift Card?
 
For what amounts can I purchase a Gift Card?
 
How can I pay for a Gift Card?
 
Can I add more money onto a Gift Card?
 
Can I get my money refunded?
 
How do I activate my card?
 
Can I buy something that costs more or less than the value on my Gift Card?
 
Can I use more than one Gift Card in a purchase?
 
Can I exchange my Gift Card for cash?
 
Can I withdraw money from my Gift Card?
 
Can I redeem Gift Cards online?
 
How do I know how much money is left on my Gift Card?
 
Where can I find the PIN, card number and reference number?
 
What do I do if I believe there is mistake with my Gift Card balance?
 
Is my information safe when I use the online service to check my Gift Card details?
 
Can I check my Gift Card transaction history?
 
Can I check my Westfield Gift Card balance in-store?
 
What do I do if my Westfield Gift Card is lost, stolen or damaged?